Our Returns & Refunds Policy for Bayswater Flower Delivery
Our Fresh Flowers Guarantee in Bayswater
At Flower Delivery Bayswater, we pride ourselves on delivering only the freshest and most beautiful blooms to our valued local customers. We are a trusted local Bayswater florist, committed to serving households and businesses across the community. When you choose us, you can expect your flowers to arrive in stunning condition, perfectly arranged for your occasion or recipient.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. While we handle every bouquet with great care, we understand that very occasionally, flowers may be damaged in transit. If your flowers arrive damaged or not in the expected condition, please contact us as soon as possible on the day of delivery. We kindly ask that you provide a clear photo of the arrangement showing the issue, so we can assess the problem quickly and offer you a prompt resolution.
Freshness Window & Quality Expectations
We stand by our Bayswater Fresh Flowers Guarantee: All our arrangements are prepared shortly before delivery to ensure maximum freshness. Under standard conditions of care (room temperature and fresh water), your flowers should remain vibrant for at least 5 days after arrival. For best results, we recommend trimming stems, changing the vase water daily, and keeping the flowers out of direct sunlight and away from heat sources.
Refunds & Replacement Options
If you are dissatisfied with the quality, freshness, or condition of your delivered flowers, we offer several options:
- Full or Partial Refund: Depending on the nature of the issue and the extent of the damage or dissatisfaction, we may arrange a full or partial refund to your original method of payment.
- Replacement Arrangement: If you prefer, we can deliver a replacement bouquet of equal or greater value to your address in Bayswater, subject to availability.
- Store Credit: Alternatively, you may choose to receive credit towards your next purchase with Flower Delivery Bayswater.
All claims need to be reported promptly, ideally within 24 hours of delivery, to ensure we can investigate and resolve your concern.
Complaints & Resolution Process
We strive to ensure every order meets our high standards, but if you wish to make a complaint for any reason, please contact us with details of your order and the nature of your concern. Our customer service team will acknowledge your complaint within one working day, and will work diligently to find a fair and satisfactory solution. Your feedback helps us improve – we truly welcome your comments, whether positive or negative.
Our Commitment as Your Local Florist
Serving the Bayswater community is at the heart of what we do. When you order from Flower Delivery Bayswater, you can be confident in our fresh flowers guarantee and dedication to customer care. Thank you for supporting a local Bayswater florist – we are always here to help with any concerns or requests you may have regarding your flower order.
